VPN won’t connect
- Confirm that your device has an active internet connection.
- Try another server location.
- Disconnect other VPN or network-filtering apps.
- Restart NetraVPN and try again.
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HELP CENTER
How can we help?
Find quick answers for connections, servers, and subscriptions, or contact the NetraVPN support team.
Connection feels slow
- Choose a server closer to your physical location.
- Switch between Wi-Fi and mobile data.
- Try a different server during periods of high demand.
- Check your speed without the VPN for comparison.
Subscription help
Subscriptions and billing are managed by the store account used to purchase NetraVPN. Open your Apple App Store or Google Play subscription settings to view, change, or cancel your plan.
Restore a purchase
Sign in with the same Apple or Google account used for the original purchase, open NetraVPN’s Premium screen, and select the restore option. Store processing can take a short time.
Still need help?
Email us with your device type, operating-system version, NetraVPN app version, and a short description of what happened. Please do not include passwords, payment-card information, or sensitive browsing details.
Email [email protected] →