1. About this policy
NetraVPN is provided by SMOB JOINT STOCK COMPANY ("SMOB", "we", "our", or "us"). This Privacy Policy applies to the NetraVPN mobile applications, website, and related support services.
2. VPN traffic and activity
When you enable the VPN, NetraVPN routes device traffic through an encrypted VPN connection. VPN traffic is processed in real time to provide the service.
- We do not collect or store your browsing history.
- We do not log DNS queries.
- We do not retain VPN session timestamps after a session ends.
- We do not store or track your original IP address as part of VPN activity logs.
- We do not inspect or analyze the content of your network traffic.
No VPN session data is retained after the VPN session ends.
3. Information we may process
We may process limited technical and interaction information needed to operate, maintain, and improve NetraVPN. This may include device identifiers, device and operating-system information, app version, language, country or approximate region, crash information, purchase status, advertising events, and interactions with app features.
This information is not linked to the content of your VPN traffic or browsing activity. If you contact support, we process the information you voluntarily include in your message so that we can respond.
4. How information is used
- Provide and maintain NetraVPN and its VPN connection.
- Diagnose crashes, connection failures, and performance issues.
- Understand feature usage and improve the user experience.
- Manage subscriptions and restore purchases through the applicable app store.
- Display and measure advertising where the free version includes ads.
- Prevent abuse, protect the service, and comply with legal obligations.
5. Service providers and disclosure
Limited technical or interaction information may be processed by trusted service providers that support analytics, crash reporting, advertising, subscription management, hosting, and app distribution. These providers process information under their own terms and privacy policies.
We do not share VPN traffic, browsing history, DNS queries, or the content of your internet activity with third parties. We may disclose information where required by law or where reasonably necessary to protect users, our rights, or the security of the service.
6. Data retention and security
VPN session data is not retained after the session ends. Other limited technical, analytics, purchase, advertising, or support information may be retained only for as long as reasonably necessary for the purposes described in this policy or as required by law.
We use reasonable administrative and technical measures designed to protect information. No method of transmission or storage is completely secure.
7. Your choices and rights
You can stop future collection through the app by uninstalling NetraVPN. Device settings may also allow you to limit advertising identifiers or other permissions. Depending on your location, you may have rights to request access, correction, deletion, restriction, or objection concerning personal data we process.
Subscriptions are managed through the Apple App Store or Google Play account used to make the purchase.
8. Children
NetraVPN is not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
9. Third-party services
NetraVPN and this website may link to third-party services, including Apple, Google, and app-store pages. Their handling of information is governed by their own privacy policies.
10. Changes to this policy
We may update this Privacy Policy to reflect changes to NetraVPN, legal requirements, or our practices. We will revise the date above and provide additional notice where required.
11. Contact us
For privacy questions or requests, email [email protected].
SMOB JOINT STOCK COMPANY